> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deflect.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Canned Responses

> Create shortcut responses for faster live chat support

**Canned Responses** let your human agents quickly insert pre-written replies during live chat using shortcut commands. This speeds up response times and ensures consistent messaging.

## Creating a Canned Response

1. Go to **Settings** → **Canned Responses** tab.
2. Click **Add Response**.
3. Fill in the fields:
   * **Shortcut** — A short keyword (e.g., `pricing`, `hours`, `refund`).
   * **Content** — The full response text.
4. Click **Save**.

### Example

| Shortcut  | Content                                                                                                        |
| --------- | -------------------------------------------------------------------------------------------------------------- |
| `pricing` | Our plans start at \$29/month. You can view all options at deflect.in/pricing.                                 |
| `hours`   | Our support team is available Monday–Friday, 9 AM to 6 PM IST.                                                 |
| `refund`  | We offer a full refund within 14 days of purchase. Please share your order ID and we'll process it right away. |

## Using Canned Responses in Live Chat

While chatting with a user in the **Live Chat Panel**:

1. Type `/` in the message input.
2. A dropdown of available shortcuts will appear.
3. Select the shortcut or continue typing to filter (e.g., `/pricing`).
4. The response content will be inserted into your message.

You can edit the inserted text before sending if you need to personalize it.

<Tip>
  You can also access canned responses from the **Shortcuts** tab in the Live Chat Panel sidebar.
</Tip>

## Managing Responses

* **Edit**: Click on an existing response to update its shortcut or content.
* **Delete**: Click the delete icon to remove a response.

<Note>
  Canned responses are shared across your entire organization. Any team member with Admin or Developer role can create or manage them.
</Note>