> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deflect.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat History

> View, search, and manage all past conversations

The **Chat History** page is your central hub for reviewing all conversations — both AI-handled and human-assisted. You can search, filter, and open any conversation for detailed review.

<Frame>
  <img src="https://mintcdn.com/quensultingai/Vk0F3QdCtadjJvc9/images/chat-history.png?fit=max&auto=format&n=Vk0F3QdCtadjJvc9&q=85&s=c2bdc88f90f97ccaaa8757fa5b8d8d38" alt="Chat history page showing a list of conversations with filters and search" width="1902" height="904" data-path="images/chat-history.png" />
</Frame>

## Viewing Conversations

Navigate to **History** from the sidebar. You'll see a list of all conversations with:

* **Status** — Active (AI), Waiting for Human, Active (Human), Awaiting Offline Info, or Closed.
* **Chatbot** — Which agent handled the conversation.
* **Last Message** — A preview of the most recent message.
* **Date** — When the conversation started or was last updated.
* **Assigned Agent** — The human agent assigned (if any).

Click on any conversation to open the **Live Chat Panel** and view the full message history.

## Search & Filters

Use the controls at the top of the page to find specific conversations:

### Search

Type a keyword in the search bar to find conversations containing specific text.

### Filters

* **Status** — Filter by conversation status (Active, Waiting, Closed).
* **Agent** — Show only conversations assigned to a specific team member.
* **Chatbot** — Filter by which chatbot handled the conversation.
* **Date Range** — Use the date picker to narrow results to a specific time period.

<Tip>
  Use the **Reset** button to clear all filters at once.
</Tip>

## Tabs

The page has tabs to quickly switch between conversation types:

* **All** — Every conversation.
* **Active** — Conversations currently in progress (AI or human).
* **Waiting** — Conversations waiting for a human agent.
* **Closed** — Ended conversations.

## Assigning Conversations

You can assign a conversation to yourself directly from the list:

1. Find the conversation.
2. Click **Assign to me**.
3. The conversation will appear in your assigned queue.

<Note>
  You can also assign conversations to other team members from within the Live Chat Panel. See [Live Chat](/live-chat) for details.
</Note>