> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deflect.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Branding

> Send ticket notifications from your own email domain

By default, ticket email notifications are sent from Deflect's domain. With **Email Branding**, you can send notifications from your own domain (e.g., `support@yourcompany.com`) for a professional, branded experience.

## Setting Up a Custom Email Domain

<Steps>
  <Step title="Navigate to Settings">
    Go to **Settings** → **Email Branding** tab.
  </Step>

  <Step title="Register Your Domain">
    Enter your domain (e.g., `yourcompany.com`) and click **Register**.
  </Step>

  <Step title="Add DNS Records">
    After registration, you'll see a set of DNS records to add to your domain's DNS configuration. These typically include:

    * **SPF Record** — Authorizes Deflect to send emails on your behalf.
    * **DKIM Record** — Adds a digital signature for email authentication.
    * **Return Path / CNAME** — Handles bounce tracking.

    Add these records in your domain registrar's DNS management panel (e.g., Cloudflare, GoDaddy, Namecheap).

    <Warning>
      DNS changes can take up to 48 hours to propagate, though most complete within a few minutes.
    </Warning>
  </Step>

  <Step title="Verify">
    Click **Verify** to check that your DNS records are correctly configured. The status will update to **Verified** once complete.
  </Step>

  <Step title="Configure Sender Details">
    After verification, set your:

    * **Support Name** — The display name on outgoing emails (e.g., "Acme Support").
    * **Support Email** — The reply-to address (e.g., `support@yourcompany.com`).
  </Step>
</Steps>

## Managing Email Domains

* **Multiple Domains**: You can register more than one domain if needed.
* **Re-verify**: If you change DNS settings, click **Verify** again to confirm.
* **Delete**: Remove a domain if it's no longer needed.

<Note>
  Email branding applies to all ticket notifications sent from your organization, including ticket creation confirmations and agent replies.
</Note>