> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deflect.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Welcome to Deflect — AI-powered customer support

Deflect, by QuensultingAI, is an intelligent AI-powered platform designed to automate customer interactions, deflect support tickets, and provide seamless human handoff when needed.

## New here? Put the widget on your site

<Card title="Launch an agent on your website" icon="globe" horizontal href="/launch-on-your-website">
  Step-by-step: create an agent, add files or web crawl in **Knowledge Base**, link them to the agent, then API key, domains, embed script, and verify on your live site.
</Card>

## Key features

<CardGroup cols={2}>
  <Card title="AI agents" icon="robot" href="/create-chat-agent">
    Build and customize intelligent agents in minutes.
  </Card>

  <Card title="Knowledge base" icon="book" href="/knowledge-base">
    Upload PDFs, Markdown, and web crawl in **Knowledge Base**, then link each base to your agents.
  </Card>

  <Card title="Live Chat" icon="messages" href="/live-chat">
    Real-time messaging with internal notes, @mentions, and team collaboration.
  </Card>

  <Card title="Human Handoff" icon="user-headset" href="/human-handoff">
    Seamlessly transition complex queries to human support agents.
  </Card>

  <Card title="Analytics" icon="chart-mixed" href="/analytics">
    Track performance with filters, metrics, and agent leaderboards.
  </Card>

  <Card title="Ticketing System" icon="ticket" href="/tickets">
    Manage customer inquiries with an integrated ticketing workflow.
  </Card>

  <Card title="Contacts" icon="address-book" href="/contacts">
    Merge duplicates, export, and keep one profile per person across channels.
  </Card>

  <Card title="Email campaigns" icon="paper-plane" href="/email-campaigns">
    Reach your audience with personalized email sends and progress tracking.
  </Card>

  <Card title="Agent file attachments" icon="paperclip" href="/agent-file-attachments">
    Send vetted files from the dashboard to customers in supported channels.
  </Card>
</CardGroup>

## Getting started

<CardGroup cols={2}>
  <Card title="5-minute quickstart" icon="rocket" href="/quickstart">
    Short path: create an agent, knowledge, test, then point to the full launch guide.
  </Card>

  <Card title="Launch on your website" icon="globe" href="/launch-on-your-website">
    Full go-live checklist with embed, domains, and verification.
  </Card>
</CardGroup>

## Setup and configuration

<CardGroup cols={3}>
  <Card title="Install widget" icon="code" href="/widget-installation">
    Embed the chat widget on your website.
  </Card>

  <Card title="Team Management" icon="users" href="/team-management">
    Invite members and manage roles.
  </Card>

  <Card title="Settings" icon="gear" href="/settings">
    Billing, API keys, and organization settings.
  </Card>
</CardGroup>