> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deflect.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Team Management

> Invite members, assign roles, and track team availability

The **Team** page lets you manage who has access to your Deflect organization, see who is available, and review agent activity.

<Frame caption="Team page — member list with roles and online status.">
  <img src="https://mintcdn.com/quensultingai/xnI-ZHCSg6FKh-rL/images/team-management.png?fit=max&auto=format&n=xnI-ZHCSg6FKh-rL&q=85&s=41c2f02a8b1ccedad287386630ab93d5" alt="Team management page showing team members with online status" width="1440" height="900" data-path="images/team-management.png" />
</Frame>

## Roles

Deflect uses three organization roles. Each person gets exactly one role.

| Role          | Best for                 | Can do                                                                    |
| ------------- | ------------------------ | ------------------------------------------------------------------------- |
| **Admin**     | Owners and leads         | Everything — billing, settings, agents, knowledge base, team invites      |
| **Developer** | Builders and integrators | Agents, knowledge base, custom functions, canned responses, most settings |
| **Agent**     | Support staff            | Live chat, chat history, tickets — no billing or agent configuration      |

<Warning>
  Only **Admins** can invite, change roles, or remove team members.
</Warning>

## Inviting team members

<Steps>
  <Step title="Open Team settings">
    Go to **Settings → Team**.
  </Step>

  <Step title="Enter an email">
    Type the email address of the person you want to invite.
  </Step>

  <Step title="Choose a role">
    Pick **Admin**, **Developer**, or **Agent** based on what they need to do.
  </Step>

  <Step title="Send the invite">
    Click **Invite**. They receive an email to finish setting up their account.
  </Step>
</Steps>

<Frame caption="Invite flow — email field, role dropdown, and Invite button.">
  <img src="https://mintcdn.com/quensultingai/xnI-ZHCSg6FKh-rL/images/team-invite.png?fit=max&auto=format&n=xnI-ZHCSg6FKh-rL&q=85&s=f25abbbce6e7298f070fe920599425f6" alt="Team invite form with email and role selection" width="1440" height="900" data-path="images/team-invite.png" />
</Frame>

### How many people can you add?

Each plan includes a set number of **team seats**:

| Plan    | Seats included |
| ------- | -------------- |
| Free    | 1              |
| Starter | 1              |
| Growth  | 3              |
| Scale   | 5              |

Purchasing extra seats beyond your plan limit is **coming soon**. If you need more seats today, email [support@quensultingai.com](mailto:support@quensultingai.com).

## Editing and removing members

* **Change role** — Use the role dropdown next to a member's name (Admins only).
* **Remove** — Click remove/delete to revoke their access to the organization.

Removed members lose dashboard access immediately but historical conversations they handled remain in chat history.

## Real-time presence

Open **Team** from the sidebar to see who is available right now:

| Status        | Meaning                      |
| ------------- | ---------------------------- |
| 🟢 **Online** | Actively using the dashboard |
| 🟡 **Away**   | Logged in but idle           |
| ⚫ **Offline** | Not currently logged in      |

Presence helps supervisors know who can accept live chats and handoffs.

## Work hours

The Team page can show **work hours analytics** — how long each person was active in the dashboard over a selected period.

* **Admins** see the full team.
* **Agents** typically see only their own hours.

Use this to understand capacity and workload, not as a payroll system.

## Related guides

* [Live chat](/live-chat) — where agents handle conversations.
* [Human handoff](/human-handoff) — when conversations move from AI to your team.
* [Settings & billing](/settings) — plan limits and seats.