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The Analytics page gives you an overview of how your agents are performing. Use date range and chatbot filters to focus the numbers that matter, and review Agent performance for your team.
Analytics dashboard with filters and performance metrics
Open Analytics from the sidebar. The page shows your metrics for the selected period and filters, including the Agent performance area when available.

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Date range and filters

Use the controls at the top of the page to refine the data:
  • Date range — Choose a preset (e.g. last 7 or 30 days) or a custom range.
  • Chatbot filter — Limit metrics to one or more agents.
Use Reset to clear filters and return to the default view.

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Agent performance

The Agent performance section summarizes how your human agents are doing on metrics such as:
  • Conversations handled — Live chats managed.
  • Average response time — How quickly agents reply during live chat.
  • Resolution rate — Share of conversations resolved.
Agent performance summary with response times and resolution rates
Figures refresh as new data arrives. The selected date range and chatbot filters apply across the analytics view.