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By default, ticket email notifications are sent from Deflect’s domain. With Email Branding, you can send notifications from your own domain (e.g., [email protected]) for a professional, branded experience.

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Setting Up a Custom Email Domain

1

Navigate to Settings

Go to Settings → Email Branding tab.
2

Register Your Domain

Enter your domain (e.g., yourcompany.com) and click Register.
3

Add DNS Records

After registration, you’ll see a set of DNS records to add to your domain’s DNS configuration. These typically include:
  • SPF Record — Authorizes Deflect to send emails on your behalf.
  • DKIM Record — Adds a digital signature for email authentication.
  • Return Path / CNAME — Handles bounce tracking.
Add these records in your domain registrar’s DNS management panel (e.g., Cloudflare, GoDaddy, Namecheap).
DNS changes can take up to 48 hours to propagate, though most complete within a few minutes.
4

Verify

Click Verify to check that your DNS records are correctly configured. The status will update to Verified once complete.
5

Configure Sender Details

After verification, set your:
  • Support Name — The display name on outgoing emails (e.g., “Acme Support”).
  • Support Email — The reply-to address (e.g., [email protected]).

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Managing Email Domains

  • Multiple Domains: You can register more than one domain if needed.
  • Re-verify: If you change DNS settings, click Verify again to confirm.
  • Delete: Remove a domain if it’s no longer needed.
Email branding applies to all ticket notifications sent from your organization, including ticket creation confirmations and agent replies.