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The Team page lets you manage who has access to your Deflect organization, see who’s online, and track agent work hours.
Team management page showing team members with online status and work hours

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Inviting Team Members

1

Go to Settings

Navigate to Settings → Team tab.
2

Add a New Member

Enter the email address of the person you’d like to invite.
3

Choose a Role

Select a role for the new member:
RolePermissions
AdminFull access — manage billing, settings, agents, and team members
DeveloperManage agents, knowledge base, custom functions, and canned responses
AgentHandle live chats, view history, manage tickets
4

Send Invite

Click Invite. The user will receive an email to complete their account setup.
The number of team members you can add depends on your plan’s included seats. Additional seats can be purchased from the Billing section.

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Editing & Removing Members

  • Change Role: Click the role dropdown next to a team member and select a new role.
  • Remove: Click the delete button to remove a member from the organization.
Only admins can invite, edit, or remove team members.

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Real-Time Presence

Navigate to the Team page from the sidebar to see live availability:
  • 🟢 Online — Actively using the dashboard.
  • 🟡 Away — Dashboard is open but idle.
  • ⚫ Offline — Not currently logged in.
Presence is updated in real-time via WebSocket, so you always see the latest status.

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Work Hours Analytics

The Team page also displays Work Hours Analytics for each team member:
  • Total Active Time — Total time each agent has been active in the dashboard.
  • Admins see the full team’s work hours; regular agents see only their own.
This helps you understand team capacity and workload distribution.