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The Team page lets you manage who has access to your Deflect organization, see who is available, and review agent activity.
Team management page showing team members with online status

Team page — member list with roles and online status.

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Roles

Deflect uses three organization roles. Each person gets exactly one role.
Only Admins can invite, change roles, or remove team members.

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Inviting team members

1

Open Team settings

Go to Settings → Team.
2

Enter an email

Type the email address of the person you want to invite.
3

Choose a role

Pick Admin, Developer, or Agent based on what they need to do.
4

Send the invite

Click Invite. They receive an email to finish setting up their account.
Team invite form with email and role selection

Invite flow — email field, role dropdown, and Invite button.

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How many people can you add?

Each plan includes a set number of team seats: Purchasing extra seats beyond your plan limit is coming soon. If you need more seats today, email support@quensultingai.com.

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Editing and removing members

  • Change role — Use the role dropdown next to a member’s name (Admins only).
  • Remove — Click remove/delete to revoke their access to the organization.
Removed members lose dashboard access immediately but historical conversations they handled remain in chat history.

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Real-time presence

Open Team from the sidebar to see who is available right now: Presence helps supervisors know who can accept live chats and handoffs.

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Work hours

The Team page can show work hours analytics — how long each person was active in the dashboard over a selected period.
  • Admins see the full team.
  • Agents typically see only their own hours.
Use this to understand capacity and workload, not as a payroll system.