The Team page lets you manage who has access to your Deflect organization, see who is available, and review agent activity.
Roles
Deflect uses three organization roles. Each person gets exactly one role.
| Role | Best for | Can do |
|---|
| Admin | Owners and leads | Everything — billing, settings, agents, knowledge base, team invites |
| Developer | Builders and integrators | Agents, knowledge base, custom functions, canned responses, most settings |
| Agent | Support staff | Live chat, chat history, tickets — no billing or agent configuration |
Only Admins can invite, change roles, or remove team members.
Inviting team members
Open Team settings
Go to Settings → Team.
Enter an email
Type the email address of the person you want to invite.
Choose a role
Pick Admin, Developer, or Agent based on what they need to do.
Send the invite
Click Invite. They receive an email to finish setting up their account.
How many people can you add?
Each plan includes a set number of team seats:
| Plan | Seats included |
|---|
| Free | 1 |
| Starter | 1 |
| Growth | 3 |
| Scale | 5 |
Editing and removing members
- Change role — Use the role dropdown next to a member’s name (Admins only).
- Remove — Click remove/delete to revoke their access to the organization.
Removed members lose dashboard access immediately but historical conversations they handled remain in chat history.
Real-time presence
Open Team from the sidebar to see who is available right now:
| Status | Meaning |
|---|
| 🟢 Online | Actively using the dashboard |
| 🟡 Away | Logged in but idle |
| ⚫ Offline | Not currently logged in |
Work hours
The Team page can show work hours analytics — how long each person was active in the dashboard over a selected period.
- Admins see the full team.
- Agents typically see only their own hours.
Use this to understand capacity and workload, not as a payroll system.
