Chat History

Documentation Index

Fetch the complete documentation index at: https://docs.deflect.in/llms.txt

Use this file to discover all available pages before exploring further.

The Chat History page is your central hub for reviewing all conversations — both AI-handled and human-assisted. You can search, filter, and open any conversation for detailed review.

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Viewing Conversations

Navigate to History from the sidebar. You’ll see a list of all conversations with:

• Status — Active (AI), Waiting for Human, Active (Human), Awaiting Offline Info, or Closed.
• Chatbot — Which agent handled the conversation.
• Last Message — A preview of the most recent message.
• Date — When the conversation started or was last updated.
• Assigned Agent — The human agent assigned (if any).

Click on any conversation to open the Live Chat Panel and view the full message history.

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Search & Filters

Use the controls at the top of the page to find specific conversations:

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Search

Type a keyword in the search bar to find conversations containing specific text.

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Filters

• Status — Filter by conversation status (Active, Waiting, Closed).
• Agent — Show only conversations assigned to a specific team member.
• Chatbot — Filter by which chatbot handled the conversation.
• Date Range — Use the date picker to narrow results to a specific time period.

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Tabs

The page has tabs to quickly switch between conversation types:

• All — Every conversation.
• Active — Conversations currently in progress (AI or human).
• Waiting — Conversations waiting for a human agent.
• Closed — Ended conversations.

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Assigning Conversations

You can assign a conversation to yourself directly from the list:

1. Find the conversation.
2. Click Assign to me.
3. The conversation will appear in your assigned queue.