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Deflect supports integrations with external tools to extend your support workflow. Configure integrations from Settings → Integrations tab.

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FreshChat

Connect Deflect with FreshChat to route human handoff conversations to your existing FreshChat workspace.

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Setup

1

Get Your FreshChat Credentials

From your FreshChat dashboard, obtain:
  • API Token — Found in FreshChat Settings → API Tokens.
  • Domain — Your FreshChat domain (e.g., yourcompany.freshchat.com).
  • Channel ID (optional) — Specific channel to route conversations to.
2

Configure in Deflect

  1. Go to Settings → Integrations tab.
  2. Enter your FreshChat API Token, Domain, and optionally the Channel ID.
  3. Click Save.
3

Enable on Your Agent

  1. Go to your agent’s editor page.
  2. Open the Handoff tool configuration.
  3. Enable the FreshChat toggle.
  4. When a handoff is triggered, the conversation will be routed to FreshChat instead of the built-in live chat.
Make sure your FreshChat API token has the necessary permissions to create conversations and send messages.

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Coming Soon

We’re working on additional integrations. If you have a specific tool you’d like to connect with Deflect, reach out to us at [email protected].