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Deflect lets you export agent configurations as JSON files, import them into another organization, and duplicate agents within the same workspace. This is useful for backup, migration, or creating variations of an existing agent.

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Exporting an Agent

  1. Navigate to the Agents page.
  2. Click the ⋯ menu on the agent card.
  3. Select Export.
  4. A JSON file will be downloaded containing the agent’s full configuration, including:
    • Name and model settings
    • System prompt
    • Language configuration
    • Welcome message settings
    • All tool configurations (handoff, end chat, custom functions)
    • Knowledge base connections
    • Analysis fields
    • Temperature, max tokens, and auto-close settings
The export does not include your Knowledge Base files or API keys. You’ll need to reconnect those after importing.

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Importing an Agent

  1. Navigate to the Agents page.
  2. Click the Import button (upload icon).
  3. Select a previously exported JSON file.
  4. The agent will be created with all the exported settings.
  5. Reconnect any Knowledge Bases and update Custom Function webhook URLs if needed.
Imported agents are created as new agents — they do not overwrite existing ones.

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Duplicating an Agent

To quickly create a copy of an agent within the same organization:
  1. Navigate to the Agents page.
  2. Click the ⋯ menu on the agent card.
  3. Select Duplicate.
  4. A new agent is created as a copy with “(copy)” appended to its name.
Duplicating is great for creating specialized versions of a general-purpose agent — for example, creating separate agents for Sales and Support with the same base configuration but different prompts.