The Settings page is your central hub for organization details, billing, API keys, integrations, and more. Open it from the sidebar.
Profile
Update your personal account details:
- Full Name — How your name appears to teammates and in live chat.
- Profile Picture — Avatar shown in team presence and live chat.
Organization
Organization-level settings (typically managed by an Admin):
- Organization Name — Displayed across the dashboard.
- Contact Email — Primary email for account communications.
- Billing Email — Optional separate address for invoices and billing notifications.
Billing & Plans
Open Settings → Billing to see your current plan, usage, and upgrade options.
Understanding your usage
| What you see | What it means |
|---|
| AI credits | How much AI capacity remains this billing period. Each AI reply uses credits based on the model your agent uses. |
| Top-up credits | Extra AI credits you bought separately. These do not expire while you stay on a paid plan. |
| Email allowance | How many outbound emails (notifications, campaigns, etc.) your plan includes this period. |
| Email top-up credits | Extra email sends purchased separately (paid plans only). |
| Storage | Knowledge base storage used vs. your plan limit. |
Plans at a glance
| Plan | Monthly AI credits | Team seats included | Monthly emails |
|---|
| Free | 100 | 1 | — |
| Starter | 4,000 | 1 | 1,000 |
| Growth | 20,000 | 3 | 5,000 |
| Scale | 50,000 | 5 | 20,000 |
Free plan
On the Free plan you receive 100 AI credits every 30 days. Credits refresh automatically — you do not need to purchase a subscription for this allowance.
Top-up credits are not available on the Free plan. If you previously bought top-up credits on a paid plan and later downgrade, those top-ups are saved but not usable until you upgrade again.
Upgrading or changing plans
- Go to Settings → Billing.
- Compare the plan cards (Starter, Growth, Scale).
- Click Upgrade (or Get [plan name] if you are on Free).
- Complete checkout in the secure payment window.
When you upgrade mid-cycle, you are charged a prorated amount for the remainder of the current period and your new limits apply right away.
Managing your subscription
Click Manage Subscription to open the billing portal where you can:
- Update your payment method.
- View invoices and payment history.
- Cancel or change your subscription.
If you cancel, you keep paid-plan access until the end of the current billing period, then move to the Free plan.
Top-up credits (paid plans)
Need more AI capacity before your next renewal? Paid plans can buy one-time top-up packs:
| Pack | Credits | Price |
|---|
| Small | 1,000 | $10 |
| Medium | 7,500 | $50 |
| Large | 18,000 | $100 |
- Your monthly plan credits are used first.
- When monthly credits run out, top-up credits are used automatically.
- Top-ups do not expire while you remain on a paid plan.
- If you downgrade to Free, top-ups are locked until you upgrade again.
Email top-ups (paid plans)
If you send a lot of email (campaigns, notifications, ticket replies), you can buy extra email sends from the same Billing tab. Monthly plan emails are used first; email top-ups cover overflow.
Additional team seats beyond what your plan includes are coming soon. For now, contact support@quensultingai.com if you need more seats than your plan provides.
Customer lifecycle messages
Under Settings → General (or the section labeled Customer lifecycle messages), admins can choose which automated status updates customers see — for example when a chat is handed off, resolved, or reopened.
- Turn the master switch on or off for optional messages.
- Toggle individual message types. Some required messages cannot be disabled.
- Wording is tailored per channel (web widget vs. WhatsApp); you control whether each message is delivered.
Other settings tabs
| Tab | What it covers | Learn more |
|---|
| Widget | Embed code and widget options | Widget installation |
| API Keys | Keys for the website widget | Widget installation |
| Domains | Which websites may use your widget | Widget installation |
| Team | Invite and manage members | Team management |
| Contact Fields | Custom fields on contact profiles | Contacts |
| Canned Responses | Shortcuts for live chat | Canned responses |
| Email Branding | Sending domains and templates | Email branding |
| Integrations | WhatsApp, Freshdesk, FreshChat | Integrations |
